Orders will typically be shipped the next business day following placement, via our third-party suppliers and we will advise any delays caused by their stock or delivery schedules. Occasionally we may use DX Freight to deliver large or heavy items within the UK.  If we are unable to despatch your order within 30 days, we will contact you by email giving you the option to cancel your order. Orders will be delivered to the address stipulated by you on the order.

Supplier group LTD endeavours to ensure that your goods are despatched quickly and delivered as expected. From our own experience 98% of parcels are delivered by our couriers on time. However, as we have limited influence on couriers once parcels have been collected from our warehouse and occasionally delays occur, we cannot guarantee delivery transit times. Accordingly, we are unable to accept any claims for ‘late delivery’ of orders. To avoid disappointment in the unlikely event of a delayed delivery, we strongly recommend orders are placed sufficiently in advance of the required time.

Faulty, damaged or missing items

Supplier Group Ltd. must supply Product(s) that conform to the agreement made between the customer and Supplier Group Ltd. If on delivery you find Products to be damaged, faulty or missing please inform us within 48 hours by email or telephone. In the event that the Products are damaged or faulty, and you inform us as above, we will:-arrange collection of the Products at our cost; and

provide replacement Product(s) (without charge for delivery) provided that such Product(s) are in stock and in the event that they are no longer in stock we will provide a reimbursement to you of the price of the Product (and any delivery charges you incurred) within 14 days. We will make reimbursement using the same means of payment as you used for the initial transaction.

Returns

Supplier Group Ltd want you to be happy with your order. If for any reason you are unhappy with the items you have purchased, or you simply don’t need them anymore, please contact us by email info@suppliergroup.co.uk and we will advise the address to return the item to. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Goods should be returned at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. Goods should be returned un-opened an un-damaged and in their original condition and packaging within 14 days and we’ll either replace them or issue a full refund for the product cost. Our policy is to check returned goods are in re-saleable condition when returned, before a refund can be issued (unless the goods were being returned as damaged). Returned goods that have been used, opened or damaged by yourself will not be refunded. If goods are received damaged, you must inform the delivery driver immediately and ensure that this is added your signed proof of delivery – Do not accept the goods and the courier will return to us and we will send out new stock. If you notice damage to goods delivered that you didn’t inform the driver, please notify us with 24hours of receipt by email info@suppliergroup.co.uk and we will investigate with the courier. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation​.

Your email and or telephone number you provide to us may be passed to our nominated carrier to enable them to notify you of expected delivery time slot or to re-arrange delivery.

** Please note that when we state Next Day Delivery, we send these goods out with our couriers on a next day delivery service. On some occasions this is not possible due to the courier’s volume, picking errors, access restrictions, tracking errors, driver errors or adverse weather conditions. In such circumstances the goods will be delivered as soon as possible (e.g. the following working day). Supplier Group Ltd shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control including our couriers not delivering within their specified service periods.